About & FAQs



Birth of our owners watch trading career.


Watches of Henley St redesigns their website and becomes active on social media.


Watches of Henley St refurbs premises in the Jewellery Quarter operating by appointment only.


The birth of Watches of Henley St brand and website.


Watches Of Henley St increases stock with 50 Henley St Jewellers(part of the family).


Watches of Henley Street opens its flagship store in the heart of the Jewellery Quarter. Showcasing all stock.

Watches of Henley St are based in the Midlands, retailing used luxury watches for over 10 years. Henley Street, the birthplace of William Shakespeare is where our brand was born and  the separetly owned family jewellery shop has been around for the last 25 years.With contacts and suppliers from the United Kingdom we have the ability to ensure our customers receive the best price and the exact watch they want.

We are a small boutique reaching all customers in the United Kingdom and Worldwide. All our stock is on our website although we cannot guarantee that is always up to date. If a watch is out of stock that you like, we can always try and find an exact model or a close as possible match, typically within 1-2 working days.

Are returns free?

Yes, within 14 days. Please contact us immediately and ship the watch back to the address provided by one of our customer service team.

Do you offer warranty on your watches?

Yes, each watch will have our unique 2 year warranty card dated from the date of sale if not originally covered by manufacturers warranty for 2 years or more.

Do you offer finance?

We are currently rearranging finance for our products…stay tuned.

Can I visit you?

Of course, we are open 6 days a week from our luxury showroom in the Jewellery Quarter, no appointment required.

What does your warranty cover?

Our typical warranty applies to watches that are not already covered by existing manufacturer period(if still available). The warranty covers all functioning elements of the watch when it has been kept in good working order/condition. Precise and legal warranty details can be found in our terms and conditions but as long as there is no water damage from neglient care, we will fix/repair and return under our warranty free of charge as long as it stands. Our warranty last 2 years.

My order hasn't been delivered next day?

Just as much as you want to be safe with money, so do we. Sometimes we will have delayed your order pending further security checks and validation of payment. This is only to make sure it is you and your rightful money being processed. 9/10 orders are processed and delivered the next day.

Are you an official Rolex Authorised Dealer?

No, but we stock watches from 1/2 days old to 30 years. We have a wealth of knowledge and experience and give you the time of day with expert advice to ensure you are purchasing the right watch for you.

Are your shipments fully insured and tracked?

We are covered for all shipments across the world up to £100,000 per item. Our delivery courier uses itemised shipment tracking and will only deliver your order to you, not your neighbour unless you have requested and signed the waiver with them.

Do you accept Part Exchange?

Yes, we do – we love it when a customer upgrades their existing timepiece to a different model. Our part exchange process is simple – send us details of your watch with high-resolution pictures, we will give you an estimated part exchange value(we will stick to our offer if you have honestly described your watch) – once authenticated and passed our checks, we will request the balance due and ship your watch next day. We will provide the shipment label for you to print and send us free of charge.

Can I use American Express(Amex)

We do not charge additional fees for using your American Express card, so you can collect points just as normal. Please be aware should you negotiate a deal with us without mentioning the use of Amex cards then change your mind to want to use it, we reserve the right to add a charge in this instance.

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