About & FAQs

ABOUT & FAQs

2008

Birth of our owners watch trading career.

2017

The birth of Watches of Henley St brand and website.

2017

Watches Of Henley St increases stock and partners with 50 Henley St Jewellers(part of the family).

2020

Watches of Henley St redesigns their website and becomes active on social media.

2021

Watches of Henley St refurbs premises in the Jewellery Quarter operating by appointment only.

Watches of Henley St are based in the Midlands, retailing used luxury watches for over 10 years. Henley Street, the birthplace of William Shakespeare is our home and our sister jewellery shop has been around for the last 25 years.With contacts and suppliers from the United Kingdom and across Europe we have had the ability to ensure our customers have received the best price and the exact watch they want. We only sell luxury and trusted watches as that is what we specialise in and always will do.

We are a small boutique reaching all customers in the United Kingdom, from Northern Ireland(we love jetting over to you) to London(we like the queen too). All our stock is on our website although we cannot guarantee that is always up to date. If a watch is out of stock that you like, we can always try and find an exact model or a close as possible match, typically within 1-2 working days.

Are returns free?

Yes, within 14 days. Please contact us immediately and ship the watch back to the address provided by one of our customer service team.

Do you offer warranty on your watches?

Yes, each watch will have our unique 2 year warranty card dated from the date of sale if not originally covered by manufacturers warranty for 2 years or more.

Do you offer finance?

Yes, we are authorised to introduce you to our finance partner Kandoo – you get the cash and pay us directly allowing you to get best price possible! If you have applied and have intention to purchase one of our watches, please let us know straight away once you’re accepted.

Can I visit you?

We request that if you want to view a specific watch you contact us before hand. Our watches are either displayed at a showroom in Stratford Upon Avon or held securely in the Jewellery Quarter ready for your appointment. You can arrange a viewing by getting in touch. We have premises in Stratford upon Avon and the Jewellery Quarter.

 

DURING COVID-19 WE ARE NOT DISPLAYING ANY WATCHES – CLICK AND COLLECT ONLY

What does your warranty cover?

Our typical warranty applies to watches that are not already covered by existing manufacturer period(if still available). The warranty covers all functioning elements of the watch when it has been kept in good working order/condition. Precise and legal warranty details can be found in our terms and conditions but as long as there is now water damage from neglient care, the watch we will fix/repair and return under our warranty free of charge as long as it stands. Our typical warranty last 2 years.

My order hasn't been delivered next day?

Just as much as you want to be safe with money, so do we. Sometimes we will have delayed your order pending further security checks and validation of payment. This is only to make sure it is you and your rightful money being processed. 9/10 orders are processed and delivered the next day.

Are you an official Rolex Authorised Dealer?

No, but we stock watches from 1/2 days old to 30 years. We have a wealth of knowledge and experience and give you the time of day with expert advice to ensure you are purchasing the right watch for you.

Are your shipments fully insured and tracked?

We are covered for all shipments across the world up to £100,000 per item. Our delivery courier uses itemised shipment tracking and will only deliver your order to you, not your neighbour unless you have requested and signed the waiver with them.

Do you accept Part Exchange?

Yes, we do – we love it when a customer upgrades their existing timepiece to a different model. Our part exchange process is simple – send us details of your watch with high-resolution pictures, we will give you an estimated part exchange value(we will stick to our offer if you have honestly described your watch) – once authenticated and passed our checks, we will request the balance due and ship your watch next day. We will provide the shipment label for you to print and send us free of charge.

Can I use American Express(Amex)

We do not charge additional fees for using your American Express card, so you can collect points just as normal. Please be aware should you negotiate a deal with us without mentioning the use of Amex cards then change your mind to want to use it, we reserve the right to add a charge in this instance.

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