Watches of Henley St or watchesofhenleyst.co.uk (“The Company”, “us” or “we”) is an independent watch dealer owned by a limited company Registered in England & Wales.
The data protection law is changing from the Data Protection Act (1998) to be replaced on 25th May 2018 by the EU General Data Protection Regulation (GDPR) and we want to ensure complete transparency on how your personal information is held and processed and what your rights as an individual are under the new GDPR.
We take your privacy very seriously and will only use your personal information for the purposes laid out below. When you provide us your information we are holding it on the legal grounds of consent and will keep it safe and secure
We routinely collect and use personal data about individuals, including permanent staff, freelancers, contracted staff, or business partners (“you”). We are aware of our responsibilities to handle your personal data with care, to keep it secure and comply with applicable privacy and data
how we use your information
This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about:
- rights of the individual
- what do we collect and why
- visitors to our website;
- people who communicate with us;
- complaints regarding your personal data
- access to personal information
- right to be forgotten
- people who make a complaint to us
- data breaches
- changes to this privacy notice
- how to contact us
You should be aware that although we will be principally responsible for controlling and looking after your personal data, we may pass your details to other members within the company when required. Your data will comply with the standards set out in this policy and when we pass it on to an external third party for processing, we will not do so without your knowledge and consent. We will also stipulate how they must process your data, ensure it is held securely and they are transparent with any data breaches of your data and they do not pass your data on to any other 3rd parties without your consent.
rights of the individual
As the owner of your data, GDPR is the toolset that allows you to ensure your data protection rights as an individual to:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
This policy shows you how we manage your data to ensure these rights.
what do we collect and why?
When we collect your personal information, we ensure it is managed properly and securely. If we collect “sensitive information”, which relates to physical or mental health; racial or ethnic origin; political opinions; trade union membership; religious beliefs; sexual life; commission or alleged commission of an offence and the sentence of any court, we will ask specifically to collect it and ensure there is extra security around its management and storage.
Below are where and how we collect personal data:
- We will only keep your data in line with our agreed retention policies, unless we have an exception to this, in which case we will ensure you understand the reasons why we will to hold for longer.
visitors to our website
When someone visits https://watchesofhenleyst.co.uk
Watches of Henley Street Limited, 12a Warstone Mews, B18 6JB
Governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations), which will be superseded by the ePrivacy Regulation later in 2018 and will work alongside the GDPR.
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Our contact information is provided if you have any questions.
security and performance
We use a third-party services, to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to the website.
links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
what are cookies?
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
website visitor tracking
This website may choose to use tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
adverts and sponsored links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.
downloads & media files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
people who communicate with us
Users contacting this us through this website or via email do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
people who contact us via social media
We use social media, such as Facebook, Twitter and Instagram, to communicate with our industry peers and people in the industry. If you send us a private or direct message via social media, such as your information, we may keep it for up to 15 years We do not pass on to external processors without your consent.
people who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
complaints regarding your personal data
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, inappropriate or data has been unfairly shared, lost or held inappropriately. We would also welcome any suggestions for improving our procedures.
how to voice your concerns to us
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to our DPO contact at the email address: firstname.lastname@example.org
Address: Watches of Henley St, 50 Henley St, CV37 6QW
If you are unhappy with our response you have the right to escalate this to the Information Commissioner’s Office (ICO) @ https://ico.org.uk/concerns/
access to personal information
We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’, without any cost to the individual and in a machine-readable format. If we do hold information about you, we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form within one calendar month
To make a request please write to Watches of Henley Street Limited, 12a Warstone Mews, B18 6JB for any personal information we may hold you need to put the request in writing, addressing it to our Data Protection Lead email@example.com, we will ensure a response to you in a machine readable format is provided within one calendar month.
If we do not hold information about you due to it being erased due to the retention dates being expired or through a previous request for erasure, we will inform you. Should you feel the response not be adequate you have the opportunity to escalate to the ICO.
right to be forgotten
Within GDPR every individual has the right for their data to be forgotten or erased, unless there are legal grounds which do not allow the erasure, such as:
- legal obligations, such as the HMRC or legal investigation
- contractual obligation must be fulfilled by the company
- public task or interest where it is helping with the detection or prevention of a criminal act
Should you request to be forgotten, or give authority to a 3rd party, such as your solicitor, we will confirm the identity and then proceed to remove your personally identifiable data from our records and send you an audit to confirm removal. We will keep the minimum data to identify you as a living person, in case of an audit by the ICO or a second request should come in, to prove we have acted in accordance with the GDPR.
Again, should you not be happy with the process we have gone through you have the right to complain to our Data Protection Lead, and in turn if the response is not adequate you retain the right to escalate this to the ICO
people who make a complaint to us
When we receive a complaint from a person we log the details of the complaint and validate them against our records. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for xx years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues.
retention and deletion of data records
We will ensure your data is retained for the agreed retention period and deleted at that point, we will also ensure your data is properly deleted this also includes any data transmissions that hold data temporarily, as we will ensure they are deleted after the event,
We ensure all your data is held securely and our staff are trained to understand the many different types of breaches, such as:
- Hacking by external parties
- We ensure we have the correct security in place to secure our premises and the correct access internally should an internal party look to hack into secure areas
- Break-ins to our premises and stealing of data or computer equipment
- We abide by a clear desk policy to ensure personal data is secured every evening and security on our premises is checked regularly
- Virus affecting our IT infrastructure
- We have state of the art anti-virus software with backups and disaster recovery in place should we have issues
- Couriers, cleaners or third parties having access to our premises
- Our clear desk policy, physical security checks and staff awareness ensure we have a safe and secure environment
Any data breaches will be detected, reported to the ICO within 72 hours and we will let the individuals know who have been affected while we carry out our investigations.
changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on May 2018.
how to contact us
or write to:
Address: Watches of Henley Street Limited, 12a Warstone Mews, B18 6JB